All-in-one system for managing Dalkin's service providers
About
Dalkin is a leading air-conditioning and air-purification specialist with a network of certified service providers across the region.
Challenge
Service providers and internal staff relied on disconnected spreadsheets and manual paperwork to handle onboarding and applications.
Impact
Designed a unified web app where providers self-onboard and staff track, manage, and report on every active application in one place.
Team
Client
Me as product designer
Engineering pod
My role
Product design
Design system
Prototyping & handoff
Timeline
March – June 2023
Two audiences, one platform
Service providers
Third-party technicians
Professionally trained specialists who need to self-onboard, submit their application, and become a certified service provider for Dalkin without back-and-forth email chains.
Internal staff
Operations team
Track and manage incoming applications, generate reports, and keep a live view of every active service provider in one workspace.
Self-onboarding for service providers
A guided application flow that walks new providers through company details, certifications, and document uploads — with progress saved at every step.
Internal tools for operations
A scalable design system
Components, tokens, and patterns documented for engineering — built to grow with the platform as more provider workflows come online.
Outcomes
Reduction in onboarding paperwork
23%
Faster application review
2x
Next project
Designing an ordering experience for a local café
SPARQ Coffee • 2023